We are gladly accept returns. We’re 99% certain you’re going to love our hand made carpets & rugs. We want to make sure that you’re 100% happy with us. If for any reason you are not completely satisfied with your purchase just e mail us within 15 days of receiving it and simply roll it up and ship your carpet & rug in 30 days of delivery. Customer is liable to check the delivery and refuse damaged packages items while delivery. If customer accept damaged packages, faulty items caused by improper package condition (ragged, pierced, worn, burn, wet, soggy, contaminated, discolored, shrunk, loosen..) not to be accepted by woolpath.com. Customer is liable to keep the item safe after delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.